When you have ordered and paid something and it is for 5:30 pm the package will be shipped the same day (working days Mon to Fri) or it must be that you have selected a different delivery date. No rights can be derived from the indication of the delivery time. Any backorders be redirected free of charge unless otherwise expressly noted. For products that are ordered from one of our suppliers at the urgent request of the customer's, it's possible that we pass a portion of the additional shipping costs to the customer. This always made after consultations and after the approval of the customer.
At the time the order is shipped by Equestrian Gierman you will receive a shipping confirmation e-mail. So you know exactly when the order arrives at you. In this shipping confirmation you will find all necessary information regarding the parcel shipment. If you not received the email please look in your junk mail or contact us.
All our packages are sent via Post NL. Upon receipt must be signed there.