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Privacy

Our Privacy policy
Saddlery & Equestrian Gierman is aware that you have confidence in our company. Saddlery & Equestrian Gierman sees it as a responsibility to protect your privacy. On this page, Saddlery & Equestrian Gierman will let you know what information is collected when you use this website and why this data is collected and how Saddlery & Equestrian Gierman improves your user experience. This way you can understand exactly how Saddlery & Equestrian Gierman works.

This privacy policy is in accordance with the new European Act on General Data Protection (AVG), which will take effect on 25 May 2018. This policy applies to all services of Saddlery & Equestrian Gierman. By using this website you agree to accept the privacy policy.

Use of our services
When you register for one of our services or place an order, Saddlery & Equestrian Gierman needs your personal data for this. This data is used to perform the service. The data is stored in accordance with the new AVG Act on the server of a third party called Flashpoint BV. Saddlery & Equestrian Gierman will not combine this information with other personal data.

What we collect
Saddlery & Equestrian Gierman collects the following data:

  • name, address, place of residence
  • e-mail address
  • sales history

This information is only used for the sending and processing of webshop orders, newsletters and the recall of sales in connection with complaints.

What we do with the information we collect
Saddlery & Equestrian Gierman needs this information to understand your needs and to offer you a better service, and in particular for the following reasons:

  • Internal archiving
  • We can use the information to improve our products and services
  • We can periodically send promotional emails about new products, special offers or other information that we think you find interesting using the email address you provided.
  • From time to time we may also use your data to contact you by e-mail, post or by phone, following a webshop order or a visit to our store.

With whom are your data shared?

  • Flashpoint | Server administrator
  • Google Analytics | This service from Google is used by Saddlery & Equestrian Gierman to collect statistics from our webshop and give a detailed view. The purpose of this service is to give Saddlery & Equestrian Gierman a clear picture of visitor flows, traffic sources and pageviews. On the basis of this information a webmaster can adapt any advertising campaigns or even parts of the website to the behavior of the visitor.
  • MyParcel | This way you will stay informed by e-mail regarding the latest status with regard to your package shipment
  • Mailchimp | With this marketing platform we keep you informed by e-mail regarding the latest promotions, offers and developments in equestrian sports
  • Pauwr | Online marketing and media agency that closely monitors the interests of our customers

Retention period of your data
Your details will remain active in the system at Saddlery & Equestrian Gierman unless otherwise indicated by you.

Your data in a safe environment
Saddlery & Equestrian Gierman ensures that your data is processed and stored in a secure, encrypted and anonymous manner. This also through the use of an SSL certificate. An SSL certificate is a file that provides a better security of data between the server (of your website) and an internet browser (such as Chrome or Internet Explorer). Because SSL certificates link a secure key to the connection of a website, data can be stored live encoded so that it can be safely entered without the intervention of external systems that want to intercept the data. In this way, login and payment data such as passwords, credit card numbers and personal data can be used securely on websites that are secured with an SSL certificate.

Processor agreements
Saddlery & Equestrian Gierman is in the possession of processor agreements of the following companies

  • Flashpoint
  • Google Analytics
  • Mailchimp
  • MyParcel
  • Pauwr

Communication
When you send e-mail or other messages to Saddlery & Equestrian Gierman, it is possible that these messages will be saved. Sometimes Saddlery & Equestrian Gierman asks for your personal details that are relevant to the situation in question. This makes it possible to process your questions and answer your requests. The data is stored in accordance with the new AVG Act on the server of a third companies called Flashpoint BV. Saddlery & Equestrian Gierman will not combine this information with other personal data.

Cookies
Equestriangierman.com uses cookies and other techniques. Because Saddlery & Equestrian Gierman wants to guarantee your privacy and wants to improve user-friendliness, Saddlery & Equestrian Gierman gladly informs you how these techniques are applied. More information can be found under the cookie policy page.

Manage your personal information
You can choose to change the collection or use of your personal information in the following ways or even let it removed by Saddlery & Equestrian Gierman

  • If you have an account on www.equestriangierman.com you can change it yourself at any time. If you want the data to be deleted, you can contact us by mail at any time
  • If your details are included with us in the cash register system and you want to submit a change or removal, you can contact us by mail at any time

Saddlery & Equestrian Gierman will not sell or lease your personal information to third companies unless Saddlery & Equestrian Gierman has your permission or is legally obliged to do so. Saddlery & Equestrian Gierman can use your personal information to send you promotional information what we think you find interesting.

You can request details of the personal information that Saddlery & Equestrian Gierman possesses about you via the contact page.