If you have purchased a product that you are not satisfied, it can be returned. This can be done in two ways:
In the shop in Tilburg (Netherlands) or send as a package.
The package that you received is added to a return card along with the invoice. Fill out the return card clearly and completely and send it together with the goods and (copy) invoice return. The cost and risk of sending return are for the customer. Returns that are paid with the shop credit are will be repaid in a new shop credit.
After receiving the product, we assess the fulfillment of the following conditions. If that is the case, the amount of goods will be paid back within 14 days to the bank account where the order was refunded paid it.
Both return in the store and in return direction by post apply to the following conditions:
The receipt of the invoice is submitted either in the store or sent to us with the return. The product is unused and in new condition. The product is packed in the original packaging with the product labels present.
Items we ordered on special request can not be returned.
In case of return by mail the following additional requirements:
You send the goods within 14 days along with your completed return card (copy) invoice to our return mailing address:
Saddlery & Equestrian Gierman, Korvelseweg 113, 5025 JB Tilburg, Netherlands
The package is sufficient postage! Not prepaid or insufficiently stamped packages will be refused by us!